Question 1

How do I track my order?

Accepted Answer

Go to Orders in your account. Each order shows a live tracking bar from processing to delivered.

Question 2

Can I edit my order after placing it?

Accepted Answer

You can edit within 30 minutes of checkout, before the vendor confirms. Contact support to request changes.

Question 3

How does M-Pesa checkout work?

Accepted Answer

Enter your Safaricom number, you'll receive an STK push, approve with your PIN and the order is confirmed instantly.

Question 4

Do you accept Pay on Delivery?

Accepted Answer

Yes, for orders under KSh 10,000 within Nairobi, Mombasa, Kisumu, Nakuru and Eldoret.

Question 5

How long does delivery take?

Accepted Answer

1–2 days within Nairobi, 2–4 days for major towns, 3–7 days for remote counties.

Question 6

Do you deliver to my county?

Accepted Answer

We deliver to all 47 counties through G4S, Wells Fargo and partner courier pickup points.

Question 7

What is your return policy?

Accepted Answer

7-day no-questions-asked returns on most items, except customised uniforms and consumables that have been opened.

Question 8

How do I become a vendor?

Accepted Answer

Apply on the Become a Vendor page. Verification takes 24–48 hours and onboarding is free.

Frequently asked questions