Terms & Conditions

SOKOSKULI MARKETPLACE

TERMS & CONDITIONS

Version 1.0

Effective Date: 9^th July 2026

Approved By: Board of Directors, Manen Systems Limited

Document Owner: Legal & Compliance Department

Document Classification: Public Legal Document

Applies To:

• Buyers
• Parents & Guardians
• Learners
• Schools
• Teachers
• Vendors
• Publishers
• Authors
• Manufacturers
• Wholesalers
• Retailers
• ECDE Service Providers
• Transport Providers
• Accommodation Providers
• Delivery Partners
• Donors
• Beneficiaries
• Government Institutions
• NGOs
• Development Partners
• Platform Administrators
• All other users of the Sokoskuli Marketplace

DOCUMENT CONTROL

COPYRIGHT NOTICE

© Manen Systems Limited.

All rights reserved.

No part of this document may be reproduced, stored in any retrieval system, translated, distributed or transmitted in any form or by any means without prior written permission from Manen Systems Limited, except where required by law or expressly permitted by these Terms and Conditions.

PREAMBLE

Welcome to Sokoskuli, Kenya's Integrated Educational Marketplace.

Sokoskuli is a comprehensive digital ecosystem designed to simplify, modernize and strengthen the education value chain by connecting learners, parents, guardians, schools, educational institutions, vendors, publishers, transport providers, accommodation providers, service providers, development partners and government agencies through one secure marketplace.

Unlike a conventional e-commerce platform, Sokoskuli has been specifically developed to support education by enabling users to access products, services and opportunities that contribute directly to teaching, learning, school administration and learner welfare.

The platform brings together educational commerce, digital resources, learner transport, accommodation, donations, barter exchange, recycling initiatives, Eco Points rewards and other education-related services into a unified ecosystem that promotes affordability, accessibility, transparency and sustainability.

These Terms and Conditions establish the legal framework governing the use of the Sokoskuli Marketplace and are intended to protect all users while ensuring fair, transparent and lawful participation.

1. ABOUT SOKOSKULI

Sokoskuli is an integrated multi-vendor educational marketplace owned, developed and operated by Manen Systems Limited, a company duly incorporated in the Republic of Kenya.

The platform has been established to improve access to quality educational products and services by providing a secure, transparent and efficient digital marketplace dedicated exclusively to the education sector.

Sokoskuli supports transactions involving educational goods and services including, but not limited to:

• School uniforms
• Books and learning materials
• Stationery
• Digital educational resources
• School furniture
• ICT equipment
• Laboratory equipment
• Musical instruments
• Sports equipment
• Special Needs educational resources
• ECDE learning materials
• School transport
• Learner accommodation
• School services
• Educational consultancy
• Donations
• Recycling programmes
• Eco Points rewards
• Barter exchange
• Educational events
• Advertising services
• Approved educational service providers

The Marketplace is intended solely for education-related commerce and associated services. Products or services unrelated to education may be declined, suspended or removed at the sole discretion of Sokoskuli.

2. OUR MISSION

Our mission is:

To make quality education more accessible, affordable, organised and sustainable by connecting every participant in Kenya's education ecosystem through one trusted digital marketplace.

3. OUR VISION

Our vision is:

To become Africa's leading integrated educational marketplace that empowers learners, schools and education stakeholders through technology, innovation and collaboration.

4. OUR CORE VALUES

Sokoskuli is guided by the following values:

• Integrity
• Transparency
• Accountability
• Innovation
• Accessibility
• Inclusivity
• Child Protection
• Sustainability
• Environmental Responsibility
• Customer Excellence
• Educational Impact
• Digital Trust

5. SCOPE OF THESE TERMS

These Terms govern every interaction with Sokoskuli including:

• Website usage
• Mobile application usage
• Marketplace transactions
• Educational product listings
• Educational service listings
• Vendor operations
• Buyer activities
• School accounts
• Parent accounts
• Learner accounts (where applicable through parents or institutions)
• Donations
• Barter exchanges
• Eco Points
• Recycling programmes
• Transport bookings
• Accommodation bookings
• Advertising services
• Digital educational resources
• APIs and future integrations
• Artificial Intelligence features introduced by Sokoskuli

These Terms apply whether you access Sokoskuli using:

• Desktop
• Laptop
• Tablet
• Mobile phone
• Smart TV
• Third-party integrations
• APIs
• Future technologies introduced by Sokoskuli

6. ACCEPTANCE OF THESE TERMS

By creating an account, accessing, browsing, purchasing from, selling through or otherwise using the Sokoskuli Marketplace, you acknowledge that you have:

• Read these Terms and Conditions in full.
• Understood your rights and obligations.
• Agreed to be legally bound by these Terms.
• Agreed to comply with all applicable laws of the Republic of Kenya.
• Agreed to comply with all Sokoskuli policies incorporated by reference.

If you do not agree with these Terms, you must immediately discontinue use of the Marketplace.

7. RELATED POLICIES

These Terms should be read together with the following policies, which form an integral part of the agreement between you and Sokoskuli:

• Privacy Policy
• Cookie Policy
• Acceptable Use Policy
• Vendor Agreement
• Buyer Agreement
• Returns & Refund Policy
• Payment Policy
• Delivery Policy
• Community Standards
• Child Protection & Safeguarding Policy
• Eco Points Policy
• Recycling Policy
• Barter Exchange Policy
• Intellectual Property Policy
• AI & Responsible Technology Policy
• Complaint Handling & Dispute Resolution Policy

8. ELIGIBILITY TO USE THE MARKETPLACE

8.1 General Eligibility

The Sokoskuli Marketplace is intended for individuals and organisations that have the legal capacity to enter into binding contracts under the laws of the Republic of Kenya.

By creating an account or using the Marketplace, you represent and warrant that you:

• are legally capable of entering into binding agreements;
• have provided accurate and complete registration information;
• will maintain the accuracy of your account information;
• will comply with these Terms and all applicable laws and regulations;
• will use the Marketplace only for lawful educational purposes.

8.2 Age Requirements

To register an independent account on Sokoskuli, you must:

• be at least eighteen (18) years of age; or
• possess legal authority to act on behalf of an organization, institution or business.

Individuals below the age of eighteen (18) may only access certain Marketplace services through:

• a parent;
• a legal guardian;
• an authorized educational institution;
• another legally responsible adult approved by Sokoskuli.

Children shall never be required to independently enter legally binding contracts through the Marketplace.

8.3 Eligible Users

The following categories of users may register on Sokoskuli:

Individual Buyers

Including:

• Parents
• Guardians
• Adult Learners
• Teachers
• Tutors
• Lecturers
• Researchers

Educational Institutions

Including:

• ECDE Centres
• Primary Schools
• Junior Schools
• Secondary Schools
• Technical Institutions
• TVET Institutions
• Colleges
• Universities
• Libraries
• Training Centres
• Special Schools

Sellers

Including:

• Manufacturers
• Wholesalers
• Retailers
• Publishers
• Bookshops
• Uniform Suppliers
• ICT Suppliers
• Furniture Suppliers
• Laboratory Equipment Suppliers
• Sports Equipment Suppliers
• Music Equipment Suppliers
• School Service Providers

Service Providers

Including:

• School Transport Providers
• Hostel Operators
• Educational Consultants
• Trainers
• Curriculum Specialists
• School Photographers
• Printing Services
• Catering Services
• School Event Organisers

Community Partners

Including:

• NGOs
• CBOs
• Faith-Based Organisations
• Donors
• Sponsors
• Development Partners
• Government Institutions

Sokoskuli reserves the right to approve, reject or suspend any application where it reasonably believes registration may expose the platform or its users to legal, financial or reputational risk.

9. ACCOUNT REGISTRATION

Registration is free unless expressly stated otherwise for specific premium services.

During registration, users must provide information that is complete, accurate and current.

Depending on the account category, registration information may include:

Individuals

• Full Name
• National ID or Passport Number (where verification is required)
• Email Address
• Mobile Phone Number
• County
• Sub-County
• Preferred Delivery Location

Businesses

• Registered Business Name
• Registration Number
• KRA PIN
• Physical Address
• Postal Address
• Email
• Telephone Number
• Authorized Representative
• National ID of Authorized Representative

Schools

• Institution Name
• Ministry of Education Registration Number
• School Category
• County
• Postal Address
• Principal or Head Teacher
• Official Email Address
• Official Telephone Number

Transport Providers

• Business Registration
• NTSA Licensing Information
• PSV Licensing (where applicable)
• Vehicle Details
• Insurance Details
• Driver Qualifications
• Emergency Contacts

Accommodation Providers

• Business Registration
• Property Location
• Safety Certifications
• Fire Safety Compliance
• County Licences
• Contact Details

10. ACCOUNT VERIFICATION (KYC)

To promote trust, transparency and marketplace integrity, Sokoskuli may conduct Know Your Customer (KYC) verification.

Verification may include:

• National Identification verification
• Passport verification
• Business registration verification
• KRA PIN verification
• School registration verification
• Mobile phone verification
• Email verification
• Facial verification where legally permissible
• Address verification
• Banking or Mobile Money verification
• Vendor documentation review

Verification requirements may vary according to account type and transaction value.

Users agree to cooperate with all reasonable verification requests.

Failure to provide requested information may result in:

• delayed activation;
• restricted functionality;
• suspension of listings;
• temporary account limitations; or
• permanent account closure.

11. ACCOUNT SECURITY

Every user is responsible for maintaining the confidentiality of their account credentials.

Users must:

• choose a strong password;
• not share passwords;
• not permit unauthorized access;
• promptly update compromised credentials;
• maintain accurate recovery information.

Sokoskuli strongly encourages Multi-Factor Authentication (MFA).

Where available, users should enable:

• One-Time Password (OTP)
• Authenticator Applications
• Biometric Authentication
• Device Recognition

Unauthorized Access

Users must notify Sokoskuli immediately if they suspect:

• unauthorized access;
• stolen credentials;
• phishing attacks;
• fraudulent activity;
• account compromise.

Sokoskuli shall not be liable for losses resulting from a user's failure to adequately safeguard account credentials.

12. ACCOUNT TYPES

The Marketplace supports multiple account categories.

Each category has different permissions.

Buyer Account

May:

• purchase products
• book services
• participate in barter
• receive donations
• review products
• manage wishlists

Vendor Account

May:

• list products
• manage inventory
• receive orders
• process deliveries
• participate in promotions
• access vendor analytics

School Account

May:

• publish school supply requirements
• manage institutional purchases
• recommend educational products
• coordinate transport
• coordinate accommodation
• manage authorized staff users

Parent / Guardian Account

May:

• manage multiple learner profiles
• monitor purchases
• approve learner transactions
• manage transport bookings
• manage accommodation bookings

Transport Provider Account

May:

• publish transport routes
• receive bookings
• manage schedules
• manage designated pickup points
• communicate with parents through approved platform tools

Accommodation Provider Account

May:

• publish accommodation listings
• receive bookings
• manage occupancy
• upload compliance documentation

Donor Account

May:

• donate products
• sponsor learners
• support schools
• contribute to community initiatives

Administrator Account

Administrators possess elevated permissions including:

• marketplace moderation;
• vendor approval;
• policy management;
• user management;
• dispute resolution;
• analytics;
• system configuration.

Administrative privileges are granted solely by Manen Systems Limited.

13. ORGANISATIONAL ACCOUNTS

Businesses, schools and organisations may authorize multiple users to access a shared account.

The account owner remains responsible for:

• assigning permissions;
• revoking access;
• monitoring activity;
• ensuring compliance with these Terms.

All actions performed by authorized users shall be deemed actions of the organization.

14. ACCOUNT SUSPENSION

Sokoskuli may suspend or restrict an account where it reasonably believes:

• false information has been provided;
• fraud is suspected;
• illegal activity has occurred;
• intellectual property rights have been infringed;
• child safeguarding concerns arise;
• payment abuse occurs;
• repeated customer complaints indicate serious misconduct;
• marketplace integrity is threatened.

Suspension may be temporary or permanent depending on the severity of the breach.

Where practicable, affected users shall receive notice explaining the reason for suspension and, where appropriate, an opportunity to respond.

15. ACCOUNT TERMINATION BY USERS

Users may close their accounts at any time by submitting a request through the Marketplace or by contacting Sokoskuli Customer Support.

Before closure:

• outstanding disputes must be resolved;
• pending orders completed or cancelled;
• applicable fees settled;
• legal retention obligations satisfied.

Certain records may be retained after account closure where required by law or for legitimate business purposes, including fraud prevention, audit requirements, and compliance with applicable regulations.

16. ACCOUNT TERMINATION BY SOKOSKULI

Sokoskuli may terminate an account immediately where:

• fraudulent activity is confirmed;
• repeated serious violations of these Terms occur;
• prohibited goods or services are offered;
• unlawful conduct is detected;
• misuse of personal data is established;
• a court or regulatory authority requires termination;
• continued operation of the account poses a material risk to the Marketplace or its users.

Termination under this section does not affect any accrued rights or obligations existing before the termination date.

17. USER REPRESENTATIONS AND WARRANTIES

By maintaining an account on the Marketplace, each user represents and warrants that:

• all information supplied is true, accurate and complete;
• they possess the legal authority to enter into transactions facilitated through the Marketplace;
• they will comply with these Terms and all applicable laws;
• they will not impersonate another person or entity;
• they will not create multiple accounts to circumvent restrictions or sanctions;
• they will promptly update any information that becomes inaccurate or outdated.

Any breach of these representations may result in suspension, termination, or other enforcement measures under these Terms.

18. THE SOKOSKULI MARKETPLACE

18.1 Nature of the Marketplace

Sokoskuli is a secure, technology-enabled, multi-vendor educational marketplace that facilitates the discovery, listing, purchase, sale, exchange, donation, booking and delivery of education-related products and services.

Unless expressly stated otherwise, Sokoskuli acts as a marketplace facilitator and is not the manufacturer, importer, distributor, owner or direct supplier of products or services listed by independent vendors.

Certain products and services may, however, be supplied directly by Manen Systems Limited or its approved subsidiaries. In such instances, Sokoskuli shall be clearly identified as the seller or service provider.

18.2 Marketplace Services

The Marketplace may include, but is not limited to, the following modules:

Educational Products Marketplace

Including:

• School Uniforms
• Textbooks
• Exercise Books
• Stationery
• Bags
• Shoes
• Laboratory Equipment
• Library Resources
• ICT Equipment
• Furniture
• Musical Instruments
• Sports Equipment
• Classroom Equipment

Digital Marketplace

Including:

• eBooks
• Examination Papers
• Revision Materials
• Lesson Notes
• Digital Courses
• Educational Videos
• Interactive Learning Resources
• Educational Software
• School Management Software
• Printable Learning Materials

ECDE Marketplace

Supporting:

• Playgroup
• Baby Class
• PP1
• PP2

Products shall be organised by developmental milestones and age groups to support parents, caregivers and teachers.

Learner Transport Marketplace

Providing booking and management of:

• School Buses
• School Vans
• PSV Services approved for learner transport
• Contracted Transport Providers
• School Route Services

Learner Accommodation Marketplace

Including:

• Student Hostels
• Boarding Houses
• Student Apartments
• Approved Private Accommodation

Donation Marketplace

Providing mechanisms for:

• Individual Donations
• Corporate Donations
• NGO Support
• School Sponsorship
• Book Drives
• Uniform Donations
• Technology Donations

Barter Exchange Marketplace

Supporting non-monetary exchange of educational products and services.

Recycling Marketplace

Supporting responsible disposal and recycling of:

• Books
• Electronics
• Furniture
• Plastic
• Paper
• School Uniforms

Eco Points Programme

Rewarding environmentally responsible activities undertaken through the Marketplace.

Advertising Marketplace

Providing promotional opportunities for approved education-related businesses and organisations.

Sokoskuli reserves the right to introduce, modify, suspend or discontinue Marketplace modules without prior notice where necessary for operational, legal or security reasons.

19. MARKETPLACE PRINCIPLES

The Marketplace shall operate on the principles of:

• Fair Competition
• Transparency
• Equal Opportunity
• Child Protection
• Educational Integrity
• Sustainability
• Consumer Protection
• Digital Trust
• Innovation
• Inclusion
• Environmental Responsibility

All users shall conduct themselves in a manner consistent with these principles.

20. BUYER RESPONSIBILITIES

Every buyer agrees to:

• provide accurate account information;
• use lawful payment methods;
• purchase only where there is genuine intention to complete the transaction;
• review product descriptions before purchase;
• inspect goods upon delivery where reasonably practicable;
• report discrepancies promptly;
• communicate respectfully with sellers;
• comply with Marketplace procedures for returns and disputes;
• avoid abusive, fraudulent or manipulative purchasing behaviour.

Buyers shall not:

• intentionally place false orders;
• repeatedly cancel orders without reasonable cause;
• abuse refund mechanisms;
• engage in payment fraud;
• manipulate Marketplace ratings.

21. SELLER RESPONSIBILITIES

Every seller shall:

• provide accurate product information;
• maintain sufficient inventory;
• honour confirmed orders;
• comply with all applicable Kenyan laws;
• ensure that listed products are safe, lawful and fit for purpose;
• maintain professional customer service;
• issue receipts where required;
• cooperate in dispute resolution;
• comply with all Marketplace policies.

Sellers remain solely responsible for products and services supplied through the Marketplace unless Sokoskuli is expressly identified as the seller.

22. PRODUCT LISTINGS

All product listings must contain accurate and complete information.

Each listing shall include, where applicable:

• Product Name
• Product Category
• Description
• Brand
• Manufacturer
• Country of Origin
• Model Number
• Age Suitability
• Educational Level
• Colour
• Size
• Material
• Quantity
• Condition
• Warranty Information
• Safety Information
• Price in Kenya Shillings (Kshs)
• Availability
• Delivery Options
• Images
• Product Specifications

Sellers shall not intentionally omit material information that may influence a purchasing decision.

22.1 Product Images

Product images shall:

• accurately represent the product;
• be clear and of acceptable quality;
• not infringe intellectual property rights;
• not contain misleading watermarks;
• not contain offensive material.

Where no product image is available, Sokoskuli may display the official Sokoskuli fallback image until the seller uploads an approved image.

23. SERVICE LISTINGS

Service providers shall accurately describe:

• services offered;
• pricing;
• availability;
• qualifications;
• certifications;
• operating hours;
• service areas;
• booking requirements;
• cancellation terms.

Service providers shall maintain all licences required by applicable law.

24. PROHIBITED PRODUCTS

The following shall not be listed on Sokoskuli without prior written approval or where prohibited by law:

• Illegal goods
• Counterfeit products
• Stolen property
• Dangerous chemicals
• Weapons
• Tobacco products
• Alcoholic beverages
• Recreational drugs
• Pornographic material
• Gambling products
• Hate material
• Fraudulent educational certificates
• Pirated software
• Copyright-infringing materials
• Live animals (unless expressly approved for educational purposes)
• Human remains
• Hazardous waste
• Products prohibited under Kenyan law

Sokoskuli may remove any prohibited listing without notice.

25. RESTRICTED PRODUCTS

Certain categories may only be listed after enhanced verification, including:

• Laboratory chemicals
• Medical devices for educational use
• Scientific equipment
• High-value ICT equipment
• Educational drones
• Electrical equipment
• Imported educational materials requiring regulatory approval

Sellers shall provide supporting documentation upon request.

26. PRODUCT SAFETY

Every seller warrants that products:

• comply with applicable safety standards;
• are suitable for educational use;
• are free from undisclosed defects;
• do not pose unreasonable risks to learners or users;
• comply with applicable consumer protection legislation.

Products intended for young children shall comply with recognised child safety standards.

27. EDUCATIONAL CONTENT

Digital educational content must:

• be legally owned or licensed;
• respect copyright laws;
• identify licensing restrictions;
• not contain malware;
• not infringe third-party rights.

Authors retain ownership of their intellectual property unless otherwise agreed.

28. INVENTORY MANAGEMENT

Sellers shall maintain accurate inventory records.

Listings shall promptly reflect:

• stock availability;
• discontinued products;
• price changes;
• product recalls.

Knowingly accepting orders for unavailable products constitutes a breach of these Terms.

29. PRICING

All prices displayed on Sokoskuli shall:

• be quoted exclusively in Kenya Shillings (Kshs);
• be accurate at the time of listing;
• include all applicable taxes where required by law;
• clearly distinguish optional charges, including delivery fees.

Hidden charges are prohibited.

Delivery fees shall only be added where the buyer expressly selects a delivery option during checkout.

30. PROMOTIONS AND DISCOUNTS

Promotional offers must:

• clearly state eligibility criteria;
• specify start and end dates;
• disclose any limitations;
• avoid misleading representations.

Sellers remain responsible for honouring valid promotions they publish.

31. MARKETPLACE COMMISSIONS

Where applicable, Sokoskuli may charge sellers:

• listing fees;
• transaction commissions;
• subscription fees;
• advertising fees;
• premium service charges.

Applicable fees shall be published separately and may be updated from time to time with reasonable notice.

32. MARKETPLACE MODERATION

To preserve trust and safety, Sokoskuli reserves the right to:

• review listings;
• edit formatting for consistency;
• request supporting documentation;
• temporarily hide listings;
• remove prohibited content;
• suspend sellers;
• investigate suspected misconduct.

Marketplace moderation does not transfer legal responsibility for listed products or services from the seller to Sokoskuli.

33. PLACING ORDERS

33.1 Formation of a Purchase

An order is deemed to be placed when a Buyer successfully completes the Marketplace checkout process and receives an electronic order confirmation from Sokoskuli.

Confirmation of an order acknowledges receipt of the order request only and does not constitute acceptance by the Seller until the Seller confirms availability of the product or service.

Where Sokoskuli is the Seller, acceptance shall occur upon confirmation that the order has been approved for processing.

33.2 Order Information

Every order shall contain, where applicable:

• Unique Order Number
• Date and Time
• Buyer Details
• Seller Details
• Product or Service Details
• Quantity
• Unit Price
• Total Price
• Taxes
• Optional Delivery Charges
• Payment Method
• Delivery or Collection Option
• Estimated Delivery Timeline
• Order Status

33.3 Order Statuses

Orders may progress through the following stages:

• Pending Payment
• Payment Received
• Awaiting Seller Confirmation
• Processing
• Ready for Collection
• Awaiting Dispatch
• In Transit
• Delivered
• Completed
• Cancelled
• Refunded
• Returned
• Partially Refunded
• Failed

The Marketplace shall display real-time status updates where technically feasible.

34. SHOPPING CART

The shopping cart enables Buyers to purchase products from one or multiple Sellers through a consolidated checkout experience.

Adding an item to the shopping cart does not reserve inventory or guarantee availability.

Sellers may update stock availability prior to confirmation of an order.

Where an item becomes unavailable before confirmation, Sokoskuli shall notify the Buyer and remove or update the affected item accordingly.

35. CHECKOUT PROCESS

The standard checkout process shall consist of the following stages:

1. Review Shopping Cart
2. Confirm Buyer Information
3. Select Collection or Delivery
4. Select Payment Method
5. Review Order Summary
6. Confirm Purchase

Buyers shall have the opportunity to review and correct any errors before confirming payment.

36. DELIVERY IS OPTIONAL

Delivery is an optional service.

Sokoskuli shall not automatically include delivery charges in the order total.

Every Buyer shall be presented with the following options during checkout:

Option A — Collection / Pickup

The Buyer may elect to collect the purchased item from:

• Seller's premises;
• Designated collection point;
• School pickup location;
• Approved Marketplace collection centre.

Where collection is selected:

• No delivery fee shall be charged.
• The order total shall exclude delivery costs.

Option B — Delivery

If the Buyer elects to receive delivery, the Buyer shall select:

• County
• Sub-County
• Ward
• Town
• Estate or Village
• Preferred Delivery Address
• Landmark (optional)
• GPS Coordinates (optional)

The Buyer shall then select an available delivery method before any delivery charges are calculated.

Delivery charges shall be displayed transparently before payment is authorised.

37. DELIVERY LOCATIONS

The Sokoskuli Marketplace currently supports delivery within the Republic of Kenya only.

Delivery destinations shall be limited to recognised administrative locations within Kenya.

International shipping is not available unless expressly introduced by Sokoskuli in the future.

Where an unsupported location is entered, the Buyer shall be notified and invited to select an eligible location.

38. DELIVERY METHODS

Available delivery methods may include:

• Seller Delivery
• Marketplace Courier
• Motorcycle Courier
• Van Delivery
• School Delivery
• Designated Pickup Station
• Community Collection Point
• Institutional Delivery
• Bulk Delivery

Available methods may vary depending on:

• Product type
• Seller
• Buyer location
• Size or weight
• Service availability

39. DELIVERY TIMELINES

Estimated delivery times are indicative only and may vary due to:

• Weather conditions
• Public holidays
• Traffic
• Road conditions
• Security considerations
• Force majeure events
• Regulatory inspections

Neither Sokoskuli nor Sellers shall be liable for reasonable delays arising from circumstances beyond their control.

40. DELIVERY INSPECTION

Upon delivery, Buyers should inspect products within a reasonable period.

The Buyer should verify:

• Quantity
• Condition
• Correct Item
• Visible Damage
• Missing Components
• Packaging Integrity

Any apparent discrepancies should be reported through the Marketplace promptly.

Acceptance of delivery does not waive statutory consumer rights in respect of latent defects.

41. PAYMENT METHODS

Payments may be made using approved methods, including:

• M-Pesa
• Airtel Money
• Debit Cards
• Credit Cards
• Bank Transfers
• Marketplace Store Credit
• Gift Vouchers
• Other approved electronic payment methods

Available payment methods may change from time to time.

42. PAYMENT SECURITY

All payments shall be processed using secure payment infrastructure.

Sokoskuli may utilise:

• encrypted communications;
• tokenisation;
• fraud monitoring;
• secure payment gateways;
• transaction verification.

Users shall not attempt to bypass authorised payment processes.

43. FAILED PAYMENTS

Where payment fails:

• the order shall remain incomplete;
• inventory shall not be guaranteed;
• the Buyer may retry payment within the permitted period.

Sokoskuli reserves the right to cancel unpaid orders after a reasonable period.

44. PAYMENT FRAUD

Users shall not:

• use stolen payment credentials;
• impersonate payment account holders;
• manipulate payment systems;
• initiate fraudulent chargebacks;
• submit false proof of payment.

Confirmed payment fraud may result in:

• immediate suspension;
• cancellation of orders;
• legal action;
• reporting to relevant authorities.

45. RETURNS

Buyers may request returns in accordance with the Sokoskuli Returns Policy and applicable Kenyan consumer protection laws.

Returns may be accepted where:

• incorrect products were supplied;
• defective goods were delivered;
• products were materially different from the description;
• goods arrived damaged;
• statutory rights require acceptance.

Certain products may be non-returnable, including:

• customised goods;
• personalised items;
• perishable products;
• digital content already accessed or downloaded, except where required by law;
• hygiene-sensitive products once opened, where health regulations apply.

46. RETURN PROCEDURE

A Buyer requesting a return shall:

1. Submit a return request through the Marketplace.
2. Provide the reason for the return.
3. Upload supporting evidence where requested.
4. Cooperate with any inspection process.
5. Return the product in accordance with Marketplace instructions where applicable.

Sellers shall respond to return requests within the prescribed timelines communicated by the Marketplace.

47. REFUNDS

Where a refund is approved, it may include:

• purchase price;
• taxes paid;
• delivery charges where the Seller or Marketplace is responsible for the failed fulfilment or where required by law.

Refunds shall generally be made using the original payment method unless another lawful method is agreed.

48. PARTIAL REFUNDS

Partial refunds may be appropriate where:

• only part of an order is returned;
• only certain items are defective;
• a service has been partially performed;
• parties agree to retain goods at a reduced price.

49. STORE CREDIT

Where permitted by law and agreed by the Buyer, refunds may be issued wholly or partly as:

• Marketplace Store Credit;
• Gift Voucher;
• Promotional Credit.

Store Credit shall remain subject to the separate Sokoskuli Store Credit Policy.

50. ORDER CANCELLATION

A Buyer may request cancellation before dispatch or commencement of a service.

After dispatch or commencement, cancellation shall be subject to:

• the Seller's cancellation terms;
• applicable law;
• the Marketplace Returns Policy.

Sellers may only cancel confirmed orders where there is a legitimate reason, including:

• stock unavailability;
• pricing error;
• suspected fraud;
• legal restrictions;
• force majeure.

Affected Buyers shall be notified promptly and, where payment has been received, appropriate refunds shall be processed.

51. CONSUMER RIGHTS

Nothing in these Terms limits or excludes any rights that consumers are entitled to under the laws of the Republic of Kenya.

Where any provision of these Terms conflicts with mandatory consumer protection legislation, the applicable law shall prevail to the extent of the inconsistency.

52. DISPUTES RELATING TO ORDERS

Where a dispute arises concerning an order, the parties are encouraged to resolve the matter amicably through the Sokoskuli dispute resolution process.

Where informal resolution is unsuccessful, Sokoskuli may facilitate communication and mediation between the parties but does not assume liability for obligations that remain the responsibility of the Buyer or Seller, except where Sokoskuli is the contracting party.

Nothing in this section prevents a party from pursuing any legal remedies available under applicable law.

53. SPECIALISED MARKETPLACE SERVICES

53.1 Purpose

The Sokoskuli Marketplace extends beyond traditional e-commerce by providing specialised educational services designed to improve affordability, accessibility, sustainability and learner welfare throughout the Republic of Kenya.

These specialised services form an integral part of the Marketplace and shall be governed by these Terms together with any applicable supplementary policies.

These services include:

• Barter Exchange
• Donations
• Eco Points Rewards
• Recycling Programme
• ECDE Marketplace
• School Transport
• Learner Accommodation
• Digital Educational Resources
• Educational Services Marketplace
• School Procurement Marketplace

BARTER EXCHANGE MARKETPLACE

54. PURPOSE OF THE BARTER MARKETPLACE

The Sokoskuli Barter Exchange enables registered users to exchange educational products without the exchange of money.

Its purpose is to:

• reduce educational costs;
• promote reuse of educational resources;
• minimize waste;
• encourage community participation;
• support affordability.

Typical products include:

• School uniforms
• Textbooks
• Story books
• Calculators
• School bags
• Desks
• Chairs
• Scientific equipment
• Musical instruments
• Sports equipment
• Laptops
• Tablets

55. OWNERSHIP OF BARTER ITEMS

Every person listing an item for barter warrants that:

• they are the lawful owner;
• they have authority to exchange the item;
• the item is not stolen;
• the item is free from legal restrictions;
• the item does not infringe third-party intellectual property rights.

Knowingly listing stolen or unlawfully acquired property constitutes a material breach of these Terms.

56. CONDITION OF ITEMS

Users must accurately disclose:

• age;
• condition;
• defects;
• missing components;
• repairs;
• functionality.

Listings shall not intentionally misrepresent product quality.

57. EXCHANGE AGREEMENTS

A barter agreement becomes binding when:

• both parties confirm the exchange through the Marketplace; and
• applicable delivery or collection arrangements have been accepted.

Sokoskuli facilitates the exchange but is not a contracting party unless expressly stated.

58. PROHIBITED BARTER ITEMS

Users shall not exchange:

• illegal products;
• counterfeit goods;
• dangerous materials;
• controlled substances;
• stolen property;
• weapons;
• prohibited publications;
• expired educational licences;
• fraudulent certificates.

DONATION MARKETPLACE

59. PURPOSE

The Donation Marketplace enables individuals and organisations to donate educational resources to deserving learners, schools and educational institutions.

60. ELIGIBLE DONORS

Donors may include:

• Individuals
• Schools
• Publishers
• Companies
• NGOs
• Religious Organisations
• Alumni Associations
• Development Partners
• Government Agencies

61. DONATED ITEMS

Items may include:

• Uniforms
• Books
• Furniture
• ICT Equipment
• Laboratory Equipment
• School Bags
• Shoes
• Sports Equipment
• Musical Instruments
• Digital Devices

62. DONOR RESPONSIBILITIES

Donors warrant that donated items:

• are safe;
• are lawful;
• are suitable for educational use;
• are honestly described.

Where appropriate, donors should disclose:

• defects;
• age;
• missing accessories;
• operational limitations.

63. BENEFICIARY SELECTION

Beneficiaries may include:

• Vulnerable Learners
• Orphans
• Learners with Disabilities
• Marginalised Communities
• Low-income Families
• Schools
• Community Learning Centres

Selection may be conducted through:

• approved schools;
• community organisations;
• verified institutions;
• transparent allocation mechanisms established by Sokoskuli.

ECO POINTS PROGRAMME

64. ECO POINTS

Eco Points are non-cash digital rewards earned for environmentally responsible activities.

Eco Points have no monetary value unless expressly converted through an approved redemption programme.

65. EARNING ECO POINTS

Users may earn Eco Points by:

• recycling educational materials;
• donating books;
• donating uniforms;
• purchasing environmentally sustainable products;
• participating in environmental campaigns;
• referring approved recycling initiatives.

66. REDEMPTION

Eco Points may be redeemed for:

• Marketplace discounts;
• promotional vouchers;
• approved educational rewards;
• environmental campaigns;
• other benefits published by Sokoskuli.

Eco Points are non-transferable unless otherwise permitted.

67. FRAUD

Sokoskuli may cancel Eco Points where fraud, abuse or manipulation is detected.

RECYCLING MARKETPLACE

68. PURPOSE

The Recycling Marketplace promotes environmental sustainability by encouraging responsible reuse and recycling of educational materials.

69. ACCEPTED MATERIALS

Accepted recyclable materials may include:

• Paper
• Books
• Uniforms
• Plastic
• Metal
• Electronics
• Furniture
• Packaging Materials

Acceptance depends upon approved recycling partners.

70. RECYCLING PARTNERS

Only approved recycling organisations may participate.

Partners shall comply with:

• environmental legislation;
• occupational safety standards;
• waste management regulations;
• Marketplace requirements.

ECDE MARKETPLACE

71. PURPOSE

The ECDE Marketplace supports Early Childhood Development and Education by organising educational products according to developmental milestones.

72. AGE GROUPS

Products may be categorised for:

• Playgroup
• Baby Class
• PP1
• PP2

Additional developmental groupings may be introduced.

73. PRODUCT STANDARDS

Products intended for ECDE learners shall:

• promote safe learning;
• comply with child safety standards;
• avoid hazardous materials;
• include age recommendations.

74. PROHIBITED ECDE PRODUCTS

The following shall not be listed:

• unsafe toys;
• counterfeit educational resources;
• toxic materials;
• products unsuitable for children.

LEARNER TRANSPORT MARKETPLACE

75. TRANSPORT PROVIDERS

Every transport provider warrants that:

• they are legally authorised to provide transport;
• vehicles comply with Kenyan law;
• insurance is valid;
• drivers are properly licensed;
• vehicles are roadworthy.

76. LEARNER SAFETY

Transport providers shall prioritise:

• learner welfare;
• punctuality;
• safe driving;
• emergency preparedness;
• safeguarding of minors.

77. PICK-UP AND DROP-OFF

Transport providers shall clearly specify:

• routes;
• pickup points;
• drop-off locations;
• operating schedules;
• emergency contacts.

Parents remain responsible for ensuring learners arrive at designated collection points unless otherwise agreed.

LEARNER ACCOMMODATION

78. APPROVED ACCOMMODATION

Accommodation providers shall ensure facilities:

• are safe;
• comply with health regulations;
• maintain adequate sanitation;
• provide appropriate security;
• comply with applicable licensing requirements.

79. ACCOMMODATION INFORMATION

Listings shall disclose:

• location;
• room types;
• occupancy;
• facilities;
• rules;
• pricing;
• contact information.

80. DUTY OF CARE

Accommodation providers owe a duty of reasonable care toward learners residing in their facilities.

Nothing in these Terms limits statutory obligations imposed by law.

DIGITAL EDUCATIONAL RESOURCES

81. DIGITAL CONTENT

Digital products include:

• eBooks
• Revision Papers
• Lesson Plans
• Educational Videos
• Audio Lessons
• Software
• Interactive Content
• Digital Libraries

82. LICENSING

Unless expressly stated otherwise:

• digital products are licensed, not sold;
• purchasers receive a limited, non-exclusive licence;
• ownership remains with the copyright owner.

83. PROHIBITED USE

Users shall not:

• redistribute digital products without permission;
• remove copyright notices;
• upload pirated material;
• circumvent digital rights management;
• share licensed materials unlawfully.

EDUCATIONAL SERVICES

84. EDUCATIONAL SERVICE PROVIDERS

Educational service providers may include:

• Tutors
• Consultants
• Curriculum Developers
• Educational Psychologists
• School Trainers
• ICT Trainers
• Career Counsellors

Providers warrant that they possess the qualifications and licences required to lawfully provide their services.

85. PROFESSIONAL CONDUCT

Service providers shall:

• act honestly;
• avoid misleading representations;
• maintain confidentiality;
• comply with professional ethics;
• safeguard learner welfare.

SCHOOL PROCUREMENT

86. INSTITUTIONAL PROCUREMENT

Schools may utilise Sokoskuli for institutional procurement.

Features may include:

• quotation requests;
• bulk purchasing;
• approved supplier directories;
• procurement workflows;
• approval hierarchies;
• purchase order management;
• invoice management.

Institutional procurement shall remain subject to the internal governance policies of the respective institution.

87. CONTINUOUS DEVELOPMENT

Sokoskuli reserves the right to introduce additional specialised Marketplace services that further its mission of improving educational access, affordability and sustainability.

Where material changes affect users' rights or obligations, updated Terms or supplementary policies shall be published and, where required, users will be asked to accept the revised provisions before continuing to use the affected services.

88. MARKETPLACE GOVERNANCE

88.1 Governance Framework

Sokoskuli shall operate a transparent, accountable and professionally managed Marketplace designed to promote trust among buyers, sellers, educational institutions and other stakeholders.

Marketplace governance shall be guided by the following principles:

• Integrity
• Fair Competition
• Transparency
• Accountability
• Educational Excellence
• Consumer Protection
• Child Safeguarding
• Environmental Sustainability
• Continuous Improvement
• Digital Trust

Every Marketplace participant shall uphold these principles.

88.2 Role of Sokoskuli

Unless expressly stated otherwise, Sokoskuli acts as:

• Marketplace Operator
• Technology Platform Provider
• Marketplace Administrator
• Transaction Facilitator
• Payment Facilitator (where applicable)
• Dispute Resolution Facilitator
• Quality Assurance Coordinator

Sokoskuli does not ordinarily become a contracting party between Buyers and independent Sellers.

89. VENDOR ELIGIBILITY

Only vendors meeting Marketplace standards may sell through Sokoskuli.

Eligible vendors include:

• Registered Businesses
• Sole Proprietors
• Partnerships
• Companies
• Educational Institutions
• Publishers
• Manufacturers
• Wholesalers
• Retailers
• NGOs
• Cooperatives
• Community-Based Organisations
• Government Agencies where applicable

Sokoskuli reserves the right to approve or reject vendor applications at its sole discretion.

90. VENDOR VERIFICATION (KYC)

Before activation, vendors may be required to provide:

Business Information

• Business Name
• Registration Number
• KRA PIN
• Physical Address
• Postal Address
• County
• Telephone Number
• Official Email

Identity Information

• National ID
• Passport
• Director Identification
• Authorized Signatory

Banking Information

• Bank Account
• Mobile Money Details
• Beneficiary Verification

Compliance Documentation

Where applicable:

• Business Licences
• Professional Licences
• Import Permits
• KEBS Certifications
• NCA Registration (where relevant)
• NTSA Licences
• Ministry approvals

Failure to maintain valid documentation may result in suspension.

91. VENDOR OBLIGATIONS

Every Vendor shall:

• conduct business honestly;
• comply with Kenyan law;
• maintain professional conduct;
• honour confirmed orders;
• maintain accurate stock records;
• provide accurate descriptions;
• respond promptly to customer enquiries;
• process refunds where required;
• cooperate with Marketplace investigations.

92. VENDOR CODE OF CONDUCT

Every Vendor agrees to:

• compete fairly;
• avoid misleading advertising;
• respect customer privacy;
• avoid abusive communication;
• comply with child safeguarding obligations;
• avoid discriminatory practices;
• respect intellectual property.

Vendors shall not:

• manipulate prices;
• create fake reviews;
• impersonate competitors;
• submit fraudulent listings;
• interfere with Marketplace systems;
• encourage off-platform payments intended to avoid Marketplace fees.

93. PRODUCT QUALITY

Products listed on Sokoskuli must:

• be genuine;
• match descriptions;
• meet advertised specifications;
• comply with applicable safety standards;
• be suitable for educational use;
• be free from hidden defects.

Counterfeit products are strictly prohibited.

94. QUALITY ASSURANCE

Sokoskuli may conduct quality assurance activities including:

• listing reviews;
• random inspections;
• documentation verification;
• image verification;
• product sampling where legally permissible;
• customer feedback analysis.

Quality assurance does not transfer legal responsibility from Vendors to Sokoskuli.

95. PRODUCT RECALLS

Where a Vendor becomes aware that a listed product:

• is unsafe;
• has been recalled;
• contains manufacturing defects;
• violates applicable regulations,

the Vendor shall immediately:

• notify Sokoskuli;
• cease further sales;
• cooperate in customer notifications;
• implement corrective measures.

Sokoskuli may suspend affected listings without prior notice.

96. SELLER PERFORMANCE

Marketplace performance indicators may include:

• Order Fulfilment Rate
• Order Accuracy
• Delivery Timeliness
• Customer Satisfaction
• Return Rate
• Cancellation Rate
• Complaint Rate
• Response Time
• Compliance Record

Performance data may influence:

• Marketplace ranking;
• promotional opportunities;
• eligibility for premium programmes.

97. MARKETPLACE RATINGS

Following completion of a transaction, Buyers may rate:

• Product Quality
• Seller Communication
• Packaging
• Delivery Experience
• Value for Money
• Overall Experience

Ratings may contribute to an overall Vendor Performance Score.

98. CUSTOMER REVIEWS

Marketplace reviews should:

• reflect genuine experiences;
• be respectful;
• avoid defamatory statements;
• avoid discriminatory language;
• avoid disclosure of personal information.

Reviews should relate directly to the transaction concerned.

99. PROHIBITED REVIEWS

Users shall not:

• submit fake reviews;
• purchase reviews;
• exchange incentives for misleading reviews;
• impersonate customers;
• repeatedly post duplicate reviews;
• manipulate Marketplace ratings.

Sokoskuli reserves the right to remove reviews that breach these Terms.

100. REVIEW MODERATION

Reviews may be moderated where they:

• contain hate speech;
• disclose confidential information;
• include offensive language;
• promote illegal activity;
• infringe intellectual property;
• constitute spam;
• contain malicious links.

Moderation shall be conducted fairly and consistently.

101. MARKETPLACE RANKING

Marketplace search results may consider:

• Product Relevance
• Educational Suitability
• Vendor Performance
• Product Availability
• Customer Ratings
• Pricing
• Delivery Performance
• Compliance History
• Sustainability Indicators

Sokoskuli does not guarantee any Vendor a particular ranking.

102. FEATURED PRODUCTS

Products may be featured based upon:

• advertising agreements;
• promotional campaigns;
• educational relevance;
• seasonal demand;
• customer engagement;
• Marketplace initiatives.

Featured placement does not constitute endorsement of a product.

Sponsored listings shall be clearly identified where required by law.

103. ADVERTISING STANDARDS

Advertising published through Sokoskuli shall:

• be truthful;
• avoid misleading claims;
• comply with applicable laws;
• respect intellectual property;
• avoid discrimination;
• avoid offensive content.

Educational claims should be supported by credible evidence where appropriate.

104. PROMOTIONAL CAMPAIGNS

Vendors participating in promotions shall:

• honour advertised prices;
• maintain adequate inventory where reasonably practicable;
• disclose promotional conditions;
• avoid misleading countdown timers or scarcity claims.

105. MARKETPLACE AUDITS

Sokoskuli may conduct periodic audits to evaluate:

• Vendor Compliance;
• Listing Accuracy;
• Product Quality;
• Customer Satisfaction;
• Marketplace Integrity;
• Security Compliance.

Audits may include requests for supporting documentation.

106. COMPLIANCE INVESTIGATIONS

Where suspected misconduct arises, Sokoskuli may:

• request information;
• temporarily suspend listings;
• freeze payouts where legally justified;
• interview affected parties;
• review transaction history;
• inspect supporting documentation.

Users shall cooperate with reasonable investigations.

107. SANCTIONS

Where breaches occur, Sokoskuli may impose proportionate enforcement measures including:

• warnings;
• mandatory corrective actions;
• temporary listing suspension;
• reduced Marketplace visibility;
• withholding of promotional privileges;
• account suspension;
• permanent account termination.

Serious misconduct may also be reported to relevant regulatory or law enforcement authorities where required by law.

108. CONTINUOUS IMPROVEMENT

Sokoskuli is committed to continually improving Marketplace quality through:

• customer feedback;
• Vendor engagement;
• performance analytics;
• technological innovation;
• policy reviews;
• regulatory compliance.

Users are encouraged to submit suggestions that enhance educational access, consumer protection, operational efficiency and sustainability.

109. COMMITMENT TO PRIVACY

109.1 Our Commitment

Manen Systems Limited is committed to protecting the privacy, dignity and personal information of every user of the Sokoskuli Marketplace.

We recognise that trust is fundamental to the success of the Marketplace and therefore undertake to process personal data lawfully, fairly, transparently and securely.

Personal information shall only be collected, used, disclosed and retained in accordance with:

• these Terms and Conditions;
• the Sokoskuli Privacy Policy;
• applicable laws of the Republic of Kenya, including the Data Protection Act, 2019; and
• other applicable legal and regulatory requirements.

109.2 Privacy by Design

Sokoskuli adopts a "Privacy by Design" approach, meaning privacy considerations shall be integrated into the design, development and operation of all Marketplace systems, products and services.

110. PERSONAL INFORMATION

Depending on the services used, Sokoskuli may collect:

Identity Information

• Full Name
• National ID Number (where applicable)
• Passport Number
• Student Number
• Teacher Registration Number
• Business Registration Number

Contact Information

• Mobile Number
• Email Address
• Postal Address
• Physical Address
• County
• Sub-County
• Ward

Business Information

• Company Name
• KRA PIN
• Banking Details
• Business Licences
• VAT Information

Transaction Information

• Orders
• Payments
• Refunds
• Deliveries
• Bookings
• Donations
• Barter Transactions

Device Information

• Browser
• Device Type
• Operating System
• IP Address
• Session Information
• Device Identifier

Technical Information

• Cookies
• Analytics
• Crash Reports
• Error Logs
• Authentication Records

Educational Information

Where applicable:

• School
• Institution
• Educational Level
• Class
• Course
• ECDE Programme
• Transport Route
• Accommodation Booking

Only information reasonably necessary to provide Marketplace services shall be collected.

111. PURPOSE OF DATA COLLECTION

Personal information may be processed to:

• create accounts;
• verify identity;
• process payments;
• fulfil orders;
• coordinate deliveries;
• facilitate bookings;
• improve Marketplace services;
• prevent fraud;
• investigate abuse;
• comply with legal obligations;
• communicate with users;
• administer promotions;
• generate anonymised analytics.

Personal information shall not be sold to third parties.

112. LEGAL BASIS FOR PROCESSING

Personal information may be processed where:

• the user has given consent;
• processing is necessary for performance of a contract;
• processing is required by law;
• processing protects vital interests;
• processing serves legitimate Marketplace interests that are not overridden by the rights of the individual.

113. USER RIGHTS

Subject to applicable law, users may have the right to:

• access personal information;
• request correction of inaccurate information;
• request deletion where legally permissible;
• object to certain processing;
• withdraw consent;
• request data portability;
• restrict processing;
• lodge complaints with the relevant regulatory authority.

Requests shall be handled within reasonable statutory timeframes.

114. DATA RETENTION

Personal information shall be retained only for as long as necessary to:

• provide Marketplace services;
• comply with legal obligations;
• resolve disputes;
• enforce agreements;
• prevent fraud;
• satisfy audit requirements.

Following expiry of applicable retention periods, information shall be securely deleted, anonymised or archived in accordance with law.

115. DISCLOSURE OF INFORMATION

Sokoskuli may disclose personal information where necessary to:

• payment providers;
• logistics providers;
• educational institutions;
• government authorities;
• regulatory bodies;
• law enforcement agencies;
• courts;
• professional advisers;
• contracted service providers.

Recipients shall be required to maintain appropriate confidentiality and security measures.

116. INTERNATIONAL DATA TRANSFERS

Where personal information is transferred outside Kenya, Sokoskuli shall implement appropriate safeguards consistent with applicable data protection laws.

Cross-border transfers shall occur only where legally permitted and necessary for Marketplace operations.

117. COOKIES

The Marketplace uses cookies and similar technologies to:

• maintain user sessions;
• remember preferences;
• improve performance;
• analyse usage;
• enhance security;
• personalise user experience.

Users shall be presented with a Cookie Consent Banner upon first accessing the Marketplace.

Cookie Preferences

Users may choose to:

• Accept All Cookies
• Reject Non-Essential Cookies
• Customise Cookie Preferences

Cookie settings may be updated at any time through the user account settings.

118. CYBERSECURITY

118.1 Security Commitment

Sokoskuli shall implement reasonable technical and organisational measures to protect Marketplace systems and user information.

Security measures may include:

• encryption;
• secure authentication;
• intrusion detection;
• firewalls;
• vulnerability assessments;
• penetration testing;
• security monitoring;
• access controls.

118.2 User Responsibilities

Users shall:

• maintain secure passwords;
• enable Multi-Factor Authentication where available;
• protect devices used to access the Marketplace;
• report suspected security incidents immediately.

119. PROHIBITED CYBER ACTIVITIES

Users shall not:

• hack Marketplace systems;
• distribute malware;
• attempt unauthorised access;
• perform denial-of-service attacks;
• intercept communications;
• harvest credentials;
• scrape Marketplace data without permission;
• reverse engineer Marketplace software except where permitted by law.

Such conduct may result in immediate suspension and referral to law enforcement authorities.

120. SECURITY INCIDENTS

Where a security incident affecting personal information is identified, Sokoskuli shall:

• investigate promptly;
• contain the incident;
• assess potential impact;
• notify affected persons where required by law;
• notify regulators where legally required;
• implement corrective measures.

121. INTELLECTUAL PROPERTY

Unless otherwise stated, all intellectual property relating to the Marketplace is owned by or licensed to Manen Systems Limited.

This includes:

• the Sokoskuli name;
• logos;
• trademarks;
• software;
• databases;
• graphics;
• icons;
• user interface designs;
• source code;
• documentation;
• marketing materials;
• original content.

These rights are protected under applicable intellectual property laws.

122. USER CONTENT

Users may submit:

• product descriptions;
• images;
• videos;
• reviews;
• educational materials;
• comments;
• advertisements;
• profile information.

Users retain ownership of their original content but grant Sokoskuli a worldwide, non-exclusive, royalty-free licence to host, reproduce, display, distribute and use such content solely for the operation, promotion and improvement of the Marketplace.

This licence ends when the content is removed, except where retention is necessary for legal, audit or dispute resolution purposes.

123. COPYRIGHT INFRINGEMENT

Sokoskuli respects intellectual property rights.

A rights holder who believes their copyright has been infringed may submit a notice including:

• identification of the copyrighted work;
• identification of the allegedly infringing material;
• evidence of ownership;
• contact information;
• a declaration of good faith.

Upon receiving a valid complaint, Sokoskuli may remove or disable access to the material pending investigation.

124. TRADEMARKS

Users shall not use:

• the Sokoskuli name;
• logos;
• branding;
• slogans;
• trademarks;
• trade dress;

without prior written permission from Manen Systems Limited.

125. ARTIFICIAL INTELLIGENCE

Sokoskuli may introduce Artificial Intelligence ("AI") features to improve user experience.

AI may be used for:

• product recommendations;
• search optimisation;
• customer support;
• fraud detection;
• content moderation;
• analytics;
• educational insights.

AI-generated outputs are intended to assist users and should not be relied upon as legal, financial, medical or educational advice without appropriate professional review.

Users shall not use Marketplace AI features to generate unlawful, discriminatory, misleading or infringing content.

126. OPEN APIs AND INTEGRATIONS

Where Sokoskuli provides APIs or developer tools:

• access shall be subject to separate developer terms;
• API keys shall remain confidential;
• abuse of APIs is prohibited;
• excessive automated requests may be restricted;
• integrations may be suspended where security risks are identified.

127. DIGITAL COMMUNICATIONS

By using the Marketplace, users consent to receive electronic communications, including:

• account notifications;
• order confirmations;
• policy updates;
• security alerts;
• payment notifications;
• service announcements.

Users may opt out of marketing communications where permitted by law, but essential operational and legal notices will continue to be sent.

128. RECORDS AND ELECTRONIC SIGNATURES

Users acknowledge that:

• electronic records may satisfy legal record-keeping requirements;
• acceptance of these Terms through the Marketplace constitutes a legally binding electronic agreement;
• electronic notices and acknowledgements shall have the same legal effect as written communications where recognised by applicable law.

129. COMMUNITY STANDARDS

129.1 Purpose

Sokoskuli is an education-focused marketplace founded on the principles of integrity, safety, professionalism, inclusivity, and mutual respect. Every user contributes to maintaining a trustworthy environment that supports learners, parents, schools, educators, vendors, service providers, and development partners.

All users shall interact respectfully and responsibly.

129.2 Expected Behaviour

Users are expected to:

• act honestly and professionally;
• communicate respectfully;
• provide truthful information;
• honour contractual obligations;
• protect children and vulnerable persons;
• respect cultural diversity;
• promote educational excellence;
• safeguard the integrity of the Marketplace.

129.3 Child Safeguarding

Given that Sokoskuli primarily serves the education sector, child safeguarding is a core principle.

Users shall not:

• exploit learners;
• solicit inappropriate contact with minors;
• upload inappropriate material involving children;
• request confidential learner information;
• engage in grooming or harassment;
• facilitate unsafe interactions.

Any suspected child exploitation shall be reported immediately to the relevant authorities.

Manen Systems Limited reserves the right to cooperate fully with law enforcement agencies in safeguarding children.

130. PROHIBITED CONDUCT

Users shall not use the Marketplace to:

• commit fraud;
• impersonate another person;
• upload malicious software;
• distribute spam;
• infringe intellectual property;
• publish defamatory material;
• manipulate Marketplace rankings;
• interfere with Marketplace operations;
• bypass payment systems;
• evade Marketplace fees;
• promote unlawful goods or services;
• engage in harassment;
• discriminate against other users;
• launder money;
• finance terrorism;
• engage in bribery or corruption;
• conduct phishing attacks;
• create fake accounts;
• manipulate reviews;
• scrape Marketplace data without authorization.

Repeated or serious violations may result in permanent exclusion from the Marketplace.

131. REPORTING MISCONDUCT

Users are encouraged to report suspected misconduct including:

• fraud;
• counterfeit goods;
• intellectual property infringement;
• unsafe products;
• abusive behaviour;
• cybercrime;
• corruption;
• child safeguarding concerns.

Reports may be submitted anonymously where permitted by law.

Knowingly submitting false reports may itself constitute a breach of these Terms.

132. MARKETPLACE INVESTIGATIONS

Where misconduct is suspected, Sokoskuli may:

• request additional information;
• review transaction records;
• interview affected users;
• suspend accounts;
• remove listings;
• preserve evidence;
• cooperate with law enforcement;
• engage independent experts where appropriate.

Investigations shall be conducted fairly and impartially.

133. USER APPEALS

Where an account, listing or service has been restricted or suspended, the affected user may submit an appeal.

Appeals should:

• identify the disputed decision;
• provide supporting evidence;
• explain why the decision should be reconsidered.

Sokoskuli shall review appeals within a reasonable period.

The Marketplace may uphold, vary or overturn its original decision.

134. DISPUTE RESOLUTION

134.1 Informal Resolution

Users should first attempt to resolve disputes amicably through direct communication using Marketplace communication tools.

134.2 Marketplace Mediation

Where direct resolution fails, either party may request mediation through Sokoskuli.

Marketplace mediation is intended to facilitate communication and settlement.

Unless expressly agreed, Sokoskuli does not act as an arbitrator.

134.3 External Remedies

Nothing in these Terms prevents parties from:

• pursuing statutory remedies;
• referring disputes to regulators;
• commencing court proceedings where appropriate.

135. COMPLAINT HANDLING

Users may submit complaints relating to:

• products;
• services;
• vendors;
• payments;
• deliveries;
• advertising;
• privacy;
• discrimination;
• accessibility;
• Marketplace operations.

Complaints shall be acknowledged promptly and investigated fairly.

136. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law:

Manen Systems Limited operates Sokoskuli as a technology-enabled marketplace connecting independent buyers, sellers and service providers.

Except where Sokoskuli is expressly identified as the supplier of goods or services, Sokoskuli is not responsible for:

• product quality;
• manufacturing defects;
• vendor warranties;
• delivery delays caused by third parties;
• contractual breaches between buyers and sellers;
• business interruptions beyond its reasonable control.

Nothing in these Terms excludes liability that cannot lawfully be excluded under Kenyan law, including liability arising from fraud, wilful misconduct, gross negligence, or any mandatory statutory rights.

137. DISCLAIMER OF WARRANTIES

Except as expressly provided, the Marketplace is made available on an "as available" and "as is" basis.

Sokoskuli does not warrant that:

• uninterrupted access will always be available;
• the Marketplace will be free from errors;
• all third-party content will always be accurate;
• every listing will remain continuously available.

Reasonable efforts shall nevertheless be made to maintain a reliable and secure service.

138. INDEMNITY

Users agree to indemnify and hold harmless Manen Systems Limited, its directors, employees, officers, agents and affiliates against claims, losses, damages, liabilities, costs and reasonable legal expenses arising from:

• breach of these Terms;
• unlawful conduct;
• infringement of third-party rights;
• misuse of the Marketplace;
• negligent acts or omissions.

This indemnity shall survive termination of these Terms.

139. FORCE MAJEURE

Neither Sokoskuli nor any user shall be liable for failure or delay in performing obligations where such failure results from events beyond reasonable control, including:

• natural disasters;
• floods;
• droughts;
• epidemics;
• pandemics;
• acts of terrorism;
• civil unrest;
• strikes;
• governmental restrictions;
• internet outages;
• national power failures;
• cyber incidents beyond reasonable control.

Affected parties shall take reasonable steps to minimise disruption and resume performance as soon as practicable.

140. INSOLVENCY

Where a vendor becomes insolvent, enters liquidation, administration or receivership, Sokoskuli may suspend or terminate the vendor's Marketplace access in order to protect consumers and other users.

141. BUSINESS CONTINUITY

Sokoskuli shall maintain reasonable business continuity measures to support continued Marketplace operations during significant operational disruptions.

This does not constitute a guarantee of uninterrupted availability.

142. CHANGES TO THE MARKETPLACE

Sokoskuli may from time to time:

• introduce new services;
• discontinue services;
• improve existing functionality;
• update technology;
• modify operational processes.

Material changes affecting users' rights shall be communicated through appropriate channels.

143. AMENDMENTS TO THESE TERMS

These Terms may be amended periodically.

Where amendments materially affect user rights or obligations:

• revised Terms shall be published through the Marketplace;
• the effective date shall be clearly indicated;
• users may be required to accept the revised Terms before continuing to access affected services.

Continued use of the Marketplace following acceptance constitutes agreement to the updated Terms.

144. SEVERABILITY

If any provision of these Terms is found by a court or competent authority to be invalid, illegal or unenforceable:

• the remaining provisions shall remain in full force and effect; and
• the invalid provision shall, where possible, be interpreted in a manner consistent with its original intent.

145. NO WAIVER

Failure by Sokoskuli to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other rights available under these Terms or applicable law.

146. ASSIGNMENT

Sokoskuli may assign, transfer or subcontract its rights and obligations under these Terms as part of business restructuring, mergers, acquisitions or operational requirements.

Users may not assign or transfer their rights or obligations without the prior written consent of Manen Systems Limited.

147. ENTIRE AGREEMENT

These Terms, together with all incorporated policies and agreements, constitute the entire agreement between the user and Manen Systems Limited concerning the use of the Sokoskuli Marketplace and supersede all prior understandings relating to the subject matter.

148. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Kenya.

149. JURISDICTION

Subject to any mandatory dispute resolution procedures required by law, the courts of the Republic of Kenya shall have exclusive jurisdiction over disputes arising from or relating to these Terms.

150. NOTICES

Official notices may be delivered through:

• registered email;
• the Sokoskuli Marketplace;
• the mobile application;
• SMS where appropriate;
• registered postal address where legally required.

Electronic communications shall be deemed received when transmitted, unless proven otherwise.

151. CONTACT INFORMATION

Manen Systems Limited
Trading Name: Sokoskuli Marketplace

Registered Office:
Hussein Building, 3rd Floor, Suite 12
Haile Selassie Road
P.O. Box 99282–80107
Mombasa, Kenya

Website: https://www.sokoskuli.co.ke

General Enquiries: info@sokoskuli.co.ke

Legal Notices: legal@sokoskuli.co.ke

Customer Support: support@sokoskuli.co.ke

Telephone: +254 116363483

APPENDIX A — INCORPORATED POLICIES

The following documents form part of these Terms and Conditions:

1. Privacy Policy
2. Cookie Policy
3. Vendor Agreement
4. Buyer Agreement
5. School Account Agreement
6. Parent & Guardian Agreement
7. ECDE Marketplace Policy
8. Transport Provider Agreement
9. Learner Accommodation Policy
10. Delivery Policy
11. Returns & Refund Policy
12. Payment Policy
13. Community Standards
14. Acceptable Use Policy
15. Intellectual Property Policy
16. Child Protection & Safeguarding Policy
17. Eco Points Policy
18. Recycling Policy
19. Barter Exchange Policy
20. Donation Policy
21. Accessibility Statement
22. Data Retention Policy
23. AI & Responsible Technology Policy
24. Complaint Handling Policy
25. Dispute Resolution Policy

APPENDIX B — DOCUMENT CONTROL